IncBuddy respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our websites. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.
Some of our web pages use “cookies” so that we can better serve you with customized information when you return to our site. Cookies are identifiers that websites send to the browser on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.
Customer name, address, phone number, traveler’s name, and age, credit card details are shared with applicable service providers like the airlines, hotels, etc., for the purpose of reservation and booking the services for the customer/traveler.
Information like Credit Card Details and Net Banking Details are usually collected directly by the payment gateways and banks and not by IncBuddy, but if ever stored or retained by us, remain internal and is never shared, except that they may be shared with third-party private/government security agencies to screen for fraudulent activities. These details are also shared with certain third parties only for the purpose of processing ‘Cash Back & Discounts’ and Charge Backs, if applicable.
Information like Mobile no, e-mail address and postal address may be used for promotional purposes unless the customer/user “opts-out” of such use. If you choose not to share this information, you can still visit the IncBuddy website, but you may be unable to access certain options, offers, and services.
Appropriate steps are taken to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Please contact us at support@IncBuddy.com to obtain the names and addresses of the specific entities that shall have access to your personal information in a given transaction.
IncBuddy ensures that we keep improving our security procedures as new technology becomes available, and ensures that its security procedures are compliant with current applicable regulations.
Cancellation / Amendment Policy
To amend/cancel your ticket, please call our Customer Care on +91 80 41697675 or write to us at email@example.com.
Fee structure – The details for the fee structure will be detailed in the contract signed with the respective organization
Cancellation and/or amendment of airline tickets are at all times subject to fees/ charges/ levies/payments as may be levied or may be payable to the relevant airline/ carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked. Any cancellation/ amendment fees/charges /levies /payments levied by/payable to the relevant airline shall be to your account.
The refund shall be processed within 15-20 working days from the date of the cancellation request (some airlines may take longer). If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque or bank transfer once the refund has been received from the airline. All refunds shall be processed subject to the processing of refunds by the respective airline/service provider.
Please note convenience/service fee charged at the time of booking will not be refundable.
This web site www.IncBuddy.com (the “Site”) including the mobile site, is published and maintained by PaintMyTrip.com OTA Private Limited (“IncBuddy”), a company incorporated and existing in accordance with the laws of the Republic of India (together with its subsidiaries and other affiliates, “us”, “We”, “our” or “IncBuddy”). By accessing or using the Site or by using the Service on the Site you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. When you access any sub-site, webpage, hyperlink (whether belonging to an ‘associate’ of IncBuddy or otherwise) through this site, then such subsite may have its own terms and conditions of use which are specific to such subsite, webpage, hyperlink. The sub-sites, webpage, the hyperlink may contain such additional terms and conditions of use as may be set out in such sub-sites, webpage, hyperlink.
IncBuddy may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. You shall re-visit the “Terms & Conditions” link from time to time to stay up-to-date on any changes that the “Site” may introduce.
Your Agreement to these Terms and Conditions for availing Service
The Terms and Conditions is a legal contract between you being, an individual customer, user, or beneficiary of this service, and PaintMyTrip.com OTA Private Limited (IncBuddy) having its registered office at #313, Prestige Meridian 2, MG Raod, Bangalore – 560001.
IncBuddy acts as an “Intermediary” solely to assist customers in gathering travel information, determining the availability of travel-related products and services, making legitimate reservations or otherwise transacting business with travel suppliers, and facilitating travel requirements. You acknowledge that IncBuddy merely provides intermediary services in order to facilitate services to you. IncBuddy is not the last-mile service provider to you and therefore IncBuddy shall not be deemed to be responsible for any lack or deficiency of services provided by any person or entity including airline, hotel, activity provider, or similar agency), you shall engage, hire from the content available on the Site.
Use of the Website
As a condition of your use of this Website, you warrant that:
you will use this Website to make only legitimate reservations for you or for another person for whom you are legally authorized to act
you will provide your proper and accurate Name (as per Passport or any other office ID), Address, Email ID, Cell Number. You will be solely responsible for the Information provided and in case of any error or mistake in the provision of information, IncBuddy will not be liable for the same
all information supplied by you on this Website is true, accurate, current, and complete, if you have an online account with this Website, you will safeguard your login details – login ID and password and will supervise the same. You will be completely responsible for any use or misuse of your account.
Communication Policy of the site
Upon transacting on the Site, you will receive an e-mail from IncBuddy informing the status of your transaction. The e-mail will be sent to the e-mail address provided by you and IncBuddy is not responsible for the receipt of the said e-mail in your inbox. You will have to take due care and caution. You are responsible for entering the proper and accurate contact details including your name (as per Passport), email ID to ensure that we can effectively communicate with you.
The customer acknowledges that the SMS (Short Messaging Service) provided by IncBuddy is an additional facility provided for the customer’s convenience. It is not mandatory under the law in force to provide SMS service alerts to the customers. In case you do not receive any SMS for whatsoever reason, IncBuddy is not liable for the same.
IncBuddy is not responsible to provide information on any change in flight schedules, cancellation, the status of airline/hotel, etc.
Any grievance regarding the service should be communicated as per the grievance policy laid out herein.
The site and its Content
This Site is only for your personal use. You shall not copy, license, adapt, distribute, exchange, modify, sell or transmit any content or material from this Site, including but not limited to any text, images, audio, video, or links for any business, commercial or public purpose.
IncBuddy may add, change, discontinue, remove or suspend any other Content or services posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers.
While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website.
If you send any communications or materials to IncBuddy by electronic mail or otherwise, including any comments, data, questions, suggestions, or the like, all such communications are, and will be treated by IncBuddy, as non-confidential.
You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way IncBuddy uses such material.
Any material submitted to this Site may be adapted, broadcasted, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted, or used by IncBuddy anywhere in the world, in any medium, forever.
IncBuddy reserves the right to undertake all necessary steps to ensure that the security, safety, and integrity of IncBuddy’s systems as well as its client’s interests are and remain, well-protected. Towards this end, IncBuddy may take various steps to verify and confirm the authenticity, enforceability, and validity of orders placed by you.
You acknowledge that IncBuddy is an intermediary and is not liable for any 3rd party (suppliers) obligations due to rates, quality, and all other instances, whether to any such subscribers or otherwise. You expressly agree that the use of the services and the site is at your sole risk. It is your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services, merchandise, and other information provided through the site or on the Internet generally. We do not warrant that the service will be uninterrupted or error-free or that defects in the site will be corrected.
You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability, or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. IncBuddy does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.